FAQ - Frequently asked questions
Why is my server not online 24/7?
Can you open an infinite number of Minecraft tabs on your computer? Probably not, your PC will run out of memory. Even though PloudOS is more powerful than your PC, our server power is not limitless. We cannot afford to waste it on unused servers. Therefore, we shut down unused servers.
How much working memory does my server have?
We at PloudOS try to distribute all resources (including CPU and RAM) as
fairly as possible. All versions require different amounts of RAM, we have optimized the system to ensure optimal performance for each server. In principle, all servers get
1,2 - 1.7 GB of RAM.
Modpack servers get up to
2 GB RAM.
We also have the following
RAM boosts:
- +50 MB, if you are connected on our Discord with your PloudOS account. (!connect)
- +400 MB, if your AdBlocker is disabled
- +1 GB, if you are boosting our Discord server. (If you boost our Discords Server twice, this will NOT give you 2 GB more RAM)
Warning: after the Discord boost expires, you will not have the +1GB extra anymore.
How much SSD/hard disk space does my server have?
Each server receives 6 GB of SSD/NVMe storage on PloudOS.
Can I upload plugins or mods via FTP?
Yes, you can, We allow the upload for plugins and mods, You can easily upload them via FTP to your server.
When does my server get deleted?
We will inform you via email if your account has been inactive for 60 days. If you do not become active again, we will delete your server after 30 more days.
If you receive such an email, it is sufficient to simply log in to your account.
My server will not start! What can I do?
There are many reasons why your server may fail to start.
To locate the error, we recommend the
following:
- Check Server Log: The Server Log fetches the errors and displays them alongside a possible solution.
- Check the console for bugs: The bugs you find in your server console may be the cause of the problem. To figure out why they occur, you can google them, for example.
- Check your Plugins folder for duplicate plugins: Search the plugins folder and delete duplicate plugins and plugins with the same function.
- Restore backup: You can use backups to go back to an older version of your server where it was still working.
If all this doesn't help, you can of course also ask for help in our
discord and create a Ticket in #ticketsystem or just ask your question in #public-help.
How do I link my PloudOS account to my Discord account?
To link your PloudOS account to your Discord account, you have to enter the
command !connect
in the
#General channel on our
Discord server ».
Afterward, you will receive a
private message from the
PloudOS BOT. If you
don't receive a message from the PloudOS BOT,
check your
Discord user settings under
Privacy & Security to see if the following is
enabled:
- Allow direct messaging from server members.
If not, enable it and try again.
After you have received a message, open the
link in the message. Before opening the link, make sure that you are
logged in to PloudOS in the web browser you are using to open the link. Now you should be
connected to your PloudOS account and have the
User role on PloudOS Discord.
Is it possible to use PloudOS for Bungeecord servers?
No. BungeeCord is a proxy that interlinks Minecraft servers. However, you can only run one server on PloudOS at a time, so this feature does not exist on PloudOS.
The status of my server is 'Error'! What should I do?
Unfortunately,
PloudOS is not perfect, but to avoid damage to your server it will put your server in an ERROR state in the event of a critical error.
These errors are
automatically resolved after 15 min, but if you want you can enter our
Discord and
ask a member of the support team to resolve it. Do not forget to give the support code (visible by pressing Alt + H on any PloudOS page).
Can you please help me with my plugins/mods?
The PloudOS team does
not offer plugin or mod support.
If you need help with a plugin or mod, please
contact its developer or post in an
appropriate forum. Alternatively, you can, of course, ask our community in the
#plugins or
#mods channel of our
Discord for help.
How can I connect to an FTP server?
To be able to connect to an FTP server, you first need an FTP client. We recommend the
FileZilla Client ».
You must install the program first, and after you have installed it start it.
Once you have started the program, you will see input fields for server (host), username, password, and port above:
There you enter the
credentials you can find under
Manage server -> FTP server:
After you are done, you just have to click on 'Connect', and then you will see in the center-right the data of the server. There you can upload, download or edit your server files. In addition, you will get
new credentials after joining the queue again! »
Help me! It's not working! (or 'How to ask for help')
We are sorry that you are experiencing some problem.
There is a
multitude of things that can cause your server to stop working. Some of them are:
- Incorrectly configured plugin - We do not offer plugin support! Please contact the plugin's developer or remove it.
- Defective world - Try uploading a different world.
- PloudOS system error - Please read "The status of my server is 'Error'! What should I do?"
If you do not know what caused your problem, you can, of course, contact our support. You can write a support ticket at our
Discord Server in #ticketsystem or ask your question in #public-help.
Please provide as much information as possible! We are not clairvoyant! State the nature of your problem clearly and provide
as much information as possible!
Some important things:
- What isn't working? Is your server not starting? Is it not stopping? Are there error messages on the website? Are there error messages in the console (an indication of a plugin/world related problem)?
- What did you do? What steps did you take to try to resolve the error?
- What is your username and server version?
- Have you read the FAQ, #troubleshooting on our Discord server, and the rules »?
- Is there anything else that you noticed?
Why does my server lag?
There are many reasons why your server might be lagging. A few of the most common ones are:
- Too Many Plugins
- Too Many Worlds
- Too Many Players
- Too Large Worlds
- Lots of Redstone Clocks
- Malfunctioning/Badly Written Plugins
- Using the 1.13+
- Not Using Paperspigot (Using Vanilla)
- Many Entities
- Cheaters Spawning Invalid Entities
If you are unable to find the reason on your own, you might want to ask for help. Please provide the following information:
- What Minecraft Version Are you Using? Spigot, Vanilla, Bukkit, Paperspigot or Modded?
- How Many Plugins and Worlds Have you Got? (End, Nether,... count as well)
- Are there Errors in the Console?
- When Do the Lags Occur? Does it Lag for All Players?
- How Many Players Do you Have?
How can I become a Supporter?
We are currently not looking for applications for this position.
However, none of our current Supporters became Supporters by submitting an application. They were selected by our Admins.
So what can you do to get selected?
- Thoroughly read our rules » AND our FAQ.
- Try to understand our rules and actively adhere to them.
- Help other users on our Discord server (with Plugins in #plugins or Mods,.. ) and be friendly.
If you follow these steps, you might very well find yourself being offered the Supporter position. You won't achieve this within weeks, though.
To be selected you should be active for a long time.
Anyone can pretend to be mature for a few weeks, but not getting bored of helping others after months is what makes you qualified to be a Supporter.
How many backups does PloudOS store?
PloudOS does not automatically generate backups, but you can create them manually.
But of course PloudOS can not store an infinite number of backups, because that would consume too much disk space. That is why PloudOS keeps only 4 backups. Also, if your server has been inactive for 5 days, PloudOS will delete all backups except the last one.
So you should download them if you create a backup and already have 5.
How can I upload a world?
There are two options:
- Upload the world via the website
- Upload the world via the file browser or via FTP (This is nessecary if your server is running Forge, your world is larger than 100MB or you want to upload second world.)
Via the website
- Go to the singleplayer mode of Minecraft.
- Select the desired world and click on Edit.
- First click on Make Backup, then on Open Backups Folder.
- On the PloudOS website navigate to the tab World.
- Click on Browse and navigate to the previously opened folder.
- Select the zip file you just created. (Usually this is the lowest file)
- Click on Upload. (On the PloudOS website)
- If an error occurs contact the support!
Via the filemanager or FTP
Caution! This method should only be used if the server status is Stopped or Offline.
- Prepare to upload your world.
- If you are uploading via FTP: Connect to the ftp server (See also How can I connect to an FTP server?)
- If you are uploading via the file manager: Go to the tab File manager.
- Delete the folders world, world_nether and world_the_end.
- Upload the desired world folder.
- If you played the world previously in singleplayer, this folder is located in .minecraft/saves.
- If you played the world previously on another server, you should upload the folders world_nether and world_the_end, too.
- Rename the uploaded folder to world. If you uploaded the world via the file manager you have to rename your world before uploading it.
Why do i only see Steve skins?
If you only see the Steve skin on other players and yourself, that means your server is in Cracked Mode.
There are 2 easy ways how to fix that.
1. Change OnlineMode (in this option you have to own Minecraft):
- Move to the configuration section in your server-panel
- Scroll down and search for the section "OnlineMode"
- Change the "OnlineMode" to "Premium"
- Restart the server and now you should be able to see Skins again
Please keep in mind that peoples who are using a Cracked Client cannot join your server anymore then.
2. Skinchanger-Plugins (this option is for users who don't own Minecraft):
- You need server software that is compatible with Minecraft plugins.
- Install the plugin called "SkinsRestorer"
- Restart the server, and then you will be able to see the corresponding Skin to the Minecraft username.
How do I connect from Bedrock to a Java server?
On PloudOS we have decided to use
a newer and much simpler way to connect to a
Java server from Bedrock,
you do not need to make
any changes on your server. The whole method
also works if you want to connect to a
vanilla server with Bedrock.
Important! You
need the
newest Minecraft and Bedrock version.
From Bedrock, PC and Mobile Phone
- Open Minecraft from your PC or Mobile Phone
- Add a new Multiplayer Server with the IP geyser.ploudos.com and the default port 19132.
- Enter the Server and accept the following welcome message, after that enter the PloudOS IP of the Server you wanna enter. (You don't need to add the ploudos.me domain here)
- If the server is on OnlineMode premium, then you need to login via your Microsoft Account or Minecraft account.
- And that's it!
From Xbox, PlayStation, Switch e.g.
Unfortunately, this is not yet possible, but we are working on releasing this as soon as possible.
How do i solve 'Failed to verify username' error?
If you get the 'Failed to verify username' error it means that
your server is in
Premium OnlineMode while you're playing with cracked clients.
To solve this you have to:
- Go to Configuration tab on the website
- Scroll until you find the OnlineMode option
- Set it to Cracked
- Save and restart your server (if you have done this with your server open)
How can I download a world from the server to play it on singleplayer?
There are 2 possible ways to download your world from the server to play it on singleplayer:
Make a backup and download it
- Create and download a backup of the server.
- Extract the folders world, world_nether and world_the_end.
- Merge the world folders:
3.1 Copy the folder world_nether/Dim-1 to world (So it's world/Dim-1)
3.2 Copy the folder world_the_end/Dim1 to world (So it's world/Dim1)
3.3 Delete the folders world_nether and world_the_end.
- Move the folder world to your .minecraft/saves folder.
If you don't know where to find the
.minecraft folder, press
Win + R and enter
%appdata%.
Connect via FTP
- Connect to your server via FTP and download the folders world, world_nether and world_the_end.
(If you don't remember how to connect to FTP: How can I connect to an FTP server?) - Merge the world folders:
2.1 Copy the folder world_nether/Dim-1 to world (So it's world/Dim-1)
2.2 Copy the folder world_the_end/Dim1 to world (So it's world/Dim1)
2.3 Delete the folders world_nether and world_the_end.
- Move the folder world to your .minecraft/saves folder.
If you don't know where to find the
.minecraft folder, press
Win + R and enter
%appdata%.
"Connection reset" error, how can i solve it?
Unfortunately TLauncher, but not only that, has a
bug that doesn't allow you to join your PloudOS server, however you can still join it with the
dynamic IP.
What is the dynamic IP?
The dynamic IP it's a
secondary IP address that allows you to enter
in any case to your server.
Dynamic means that
it changes everytime the server will be started again.
Where is it?
The dynamic IP is located in the
Overview section, below the normal IP of the server.
It is visible
only when the
server is opened.
If the dynamic IP didn't work either, we suggest you to
disable the
IPv6 protocol on your PC.
Here's an external guide:
https://adamtheautomator.com/disable-ipv6/
If you still have the issue, please contact the support on our
Discord server.
How can I remove the fog in versions above or equal to 1.18?
Our team has developed a
small but powerful plugin to disable the fog in version above or equal to 1.18.
To use that plugin you must have a version installed that supports plugins!
How to install it:
- Search in the plugin tab for the plugin "ClearFog"
- Install the latest version
- Restart your server
- Join the server again, and enjoy your world without fog!
Thats it! You can also configure the plugin as you want, for more visit our
SpigotMC resource page.
Dynamic nodes and why your server may be shut down even when you're playing on it.
Nodes are those servers on which we host your Minecraft server.
While static nodes are always online, dynamic (abbr. dyn.) nodes are started and stopped all over the day to keep our queues small and to save costs.
Therefore, when less Minecraft servers are running, our system may shut down dyn. nodes because our static node resources are enough to handle the upcome of users.
Which dyn. node will be shut down depends on the amount of Minecraft servers running on it. Consequently, to save costs, the few last servers on a dyn. node will be stopped to be able to remove the node.
For sure, no data will be lost in this process. You can restart your server directly after the shutdown.
"Fatally missing registry entries" and "Mismatched mod list" errors, what should I do?
If you encoutered this error it means that the mods installed on your server are
not the same as the mods on your client, and viceversa.
To fix this you can try
download the mods from the server via FTP:
- Connect to the FTP server
- Go into the mods folder
- Take all the mods and paste (or drop) them inside your %appdata%/.minecraft/mods folder
If this didn't help you, please contact the support on the
Discord server.
How to add a custom modpack on PloudOS
Tutorial for
building a modpack on a PloudOS server
- Download the server file from the modpack (on CurseForge below the normal one).
- Unpack this file
- Search in the unpacked files for a folder that contains folders like mods and config. If you can choose between Linux/Windows folders, take Linux.
- Upload all folders from this folder. (If they already exist in the file browser, you have to delete them first).
- If there is a mod for custom worlds like Biomes O' Plenty in the modpack, you have to generate a custom world. To do this, go to the world tab, set the world type to Custom and then enter the generator in the new field, you can usually find the generator on the page of the respective mod. For example, for Biomes O' Plenty, BIOMESOP (Up to 1.12) or biomesoplenty (1.13+) is the generator.
- You're done, start the server!
If something goes wrong, please contact the support.
How to download a backup of a server
To download a Backup of your Server follow these steps:
- Go to Manage Servers
- Click the Manage button of the Server you wanna download
- Go to the Backup Tab
- Click on Create a Backup
- Now wait until the Backup got created, you can check the status on Overview
- When the Backup got created you can download it by clicking Download
This backup includes now everything what defines your Server except the ServerJar.
You can upload this backup to every other Server Provider you want to use.